Our commitment
The Code is a voluntary code adopted by insurance brokers across Australia and administered by the National Insurance Brokers Association (NIBA). It sets minimum service standards covering ethical behaviour, transparency, professionalism and complaint handling.
What the Code means for you
- We act with integrity and in your best interests
- We provide clear information about the services we offer and how we are paid
- We handle complaints fairly and promptly
- We support clients experiencing vulnerability
Where to read the full Code
The complete Insurance Brokers Code of Practice 2022 is published by NIBA and available on the NIBA website. If you would like a copy or have any questions about how the Code applies to the services we provide, please contact us.